Terms and Conditions

This website is owned and operated by CURLHUB LTD whose registered address is 124-128 City Road, London, England, EC1V 2NX. Company number is 15760206

For more information email us: at info@shopcurlhub.com

  • This website is operated by CurlHub.
  • Throughout the site, the terms “we”, “us” and “our” 

CurlHub offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. 

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.


  • Prices for our products are subject to change without notice.
  • Sometimes items may be incorrectly priced. If such an error is discovered, we will contact you and provide you with the option to complete the purchase at the correct price or cancel your order.


  • The online store is for use by individuals aged 15 and over. You should not use this site if you are under this age.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of this site without express written permission by us.
  • We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. 


  • Payment for your item will be taken at the time of your order, including the shipping fee for the said item. 


We are not liable for any errors or omissions of your shipping/billing address and do not accept responsibility for any safe places or PO boxes.

  • You agree to provide current, complete, and accurate purchase and account information including your shipping address.
  • You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
  • Pre-order payments do not guarantee availability.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

If we make a change to or cancel an order, we will contact you via e‑mail and/or the billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.


CurlHub shall retain the property of the goods until the payment has been made by a customer and has been received. The customer owns the goods once full payment has been received by CurlHub. 


  • Our ingredient and product descriptions are for reference only. The material is provided as general information only. They should not be used solely, and we recommend you use multiple sources of information for better accuracy. 

If you are not sure what ingredients are for a product or want to confirm our current batch due to allergies or general concerns. Please email us at info@shopcurlhub.com and we can confirm this before you place an order.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.


  • For reasons out of control, there can be varying differences between product batches. This could mean that ingredients or the product name/appearance may be slightly different.
  • As many of the products on our site include botanical ingredients and/or handmade, you may find that products vary in color, texture, and fragrance.
  • We do not guarantee that all products sold on www.shopcurlhub.com will arrive with a seal on the bottle. Many of the brands carried on our site are small independent US vendors who may not place seals at all or are inconsistent with the practice. We, sadly, cannot check retrospectively if the product has a seal on it without tampering with the merchandise.

We cannot accept returns for products that have been opened or used. Refer to returns for more details.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, blog posts, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We do not warrant that the quality of any products or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


  • We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. 
  • All orders are subject to availability.

If for any reason the goods you ordered are unavailable, we will contact you via email offering a full refund, alternative, or a date that the item will be available again. 


We have set a maximum limit of 2 for each item. As a small business, we are constantly trying to balance our inventory and maintain sufficient stock of all our products. We have set this limit to ensure that we can cater to our customers' needs without running out of stock. 


  • You have the right to request a cancellation via email at info@shopcurlhub.com before your order has been dispatched.
  • However, we can't guarantee that we can cancel your order.


We offer discounts and promotions on selected products and collections from time to time. Each code we issue will have its terms and may only apply to said items. 

  • Please note that promo codes cannot be used in conjunction with sale items or bundles. 
  • Any free shipping promotions offered will be sent via our standard service of 2-3 working days. 
  • We are unable to retrospectively add any promotional offers to your order and cannot reimburse the value of it once the order has been placed.
  • Unless stated, discounts cannot be combined, and only one offer can be applied to any order.
  • In promotions where there is a free or half-price item when purchasing multiple items, please note the discount will be applied to the cheapest item.
  • Promotional offers may have a minimum purchase value, this information will be available with the discount code. Minimum Purchase Value May Apply.
  • Bundles and sale items are excluded from promotions unless stipulated.


  • We reserve the right to modify, discontinue, or cancel CurlHub Rewards at any time without notice.
  • To be eligible for CurlHub Rewards, you must create a customer account that automatically enrolls you into the program.
  • CurlHub Rewards cannot be backdated.
  • Your points expire after 12 months if you haven’t redeemed them.


  • All gift cards can only be purchased and redeemed in British Pounds
  • Upon payment, your gift card will be sent to you via email
  • Gift cards can be used across multiple purchases


  • Please allow 1-2 working days for us to pick, pack, and dispatch your orders
  • View our current shipping prices
  • here: https://shopcurlhub.com/pages/shipping-info

If your order is delayed for any reason, we will contact you via email and are not liable for any delays outside of our control such as vendor or courier delays.


  • We attempt to dispatch orders within 1-2 working day
  • We do not dispatch orders on weekends/public holidays
  • If there are any delays with your order, we will contact you via email. 


We apologize in advance for the inconvenience caused.

Please email us with a minimum of 3 pictures showing:

  • Each damaged item
  • Leaks inside the box
  • Picture of outside the box.
  • Any damaged notices left by the courier

We need this information to file a damaged claim with the courier.  

All claims must be reported within 3 days for delivery.



We are not responsible for errors or omissions of your shipping/billing address and do not accept responsibility for any safe places or PO boxes.

  1. If an item is returned to us by the courier due to an incorrect address provided by you. We will only refund you for the items and not the original shipping fee paid.
  2. if you wish to have the items re-delivered to you. We will require an additional shipping fee which will be sent via invoice. Please note that this will be subject to availability.


If the courier has lost your order in transit, please allow up to 15 working days for the courier to investigate this and declare the order officially lost before we process a full refund.

For UK orders, the courier may take up to 30 days to declare the order as lost. We require written confirmation from the courier before processing any refunds.

We are not liable for any lost parcels via a third party authorized by yourself such as a neighbor/local shop or anyone else. 


We are not liable for any denial of receipt if the item was sent to a PO Box or sent to a nominated 'safe place'

Please note, that we cannot process a claim with the courier if the GPS coordinates are marked as delivered at the shipping address. If the item was signed for by an unrecognized person or neighbor, we cannot process a claim even if you did not receive the item.

If your tracking states that your order was delivered but you didn't receive it and the GPS coordinates are not at the shipping address. Then this classifies as a Denial of Receipt.

You must report this within 28 days of making your order.

  1. You will need to file a signed Denial Of Receipt declaration below using your signature. 
  2. Once we have received this, we will open a claim with the courier to investigate. 
  3. Please note that the outcome of the claim against the courier will depend entirely on said courier’s internal investigation outcome, per their policies. Any compensation awarded will be at the sole discretion of the courier.


Any packages stolen post-delivery are not the responsibility of CurlHub. 


If your parcel has been stolen, you will need to report this to the police and present any such evidence of this offense. 


If you wish to have this matter raised with the courier, for having delivered your parcel in a manner to result in its theft, we can do this on your behalf upon request.

But you will need to first file a police report, as this will be evidence of said theft in the claim against the courier. 


Please note that the outcome of the claim against the courier will depend entirely on said courier’s internal investigation outcome, per their policies. Any compensation awarded will be at the sole discretion of the courier.


Although we try our utmost to make sure we deliver exactly what you've ordered, sometimes mistakes do happen and we send the wrong product.

In such circumstances, once we've been notified of the error by yourself, we'll arrange a collection with you at a time that suits you. 


We recommend you package the items securely back into the package they were delivered in. Once collected, the correct item will be delivered between 1-3 Business days.



You can process a return within 14 days of delivery for any unused and unopened items by contacting us at info@shopcurlhub.com online. 


The Consumer Rights Act 2015 stipulates that upon receipt of delivery, the customers must notify the merchant in writing if the goods are faulty or misdescribed to be entitled to a full refund.


If the goods are rejected upon delivery, you shall comply with the return procedure. 


If the rejection is due to the parcel being damaged, then you will be entitled to a full refund within 14 days of delivery back to us. 

If the parcel is returned to us for any of the following reasons:

  • Unclaimed- The customer failed to arrange a re-delivery
  • Rejected by customer
  • Insufficient/Incomplete Address

Then you will only be entitled to a partial refund (the full refund of the goods less any postage costs).

If we are charged any fees in association with the order being returned, we are required to deduct said fees from your total refund.

If the amount we are charged is greater than the purchase price then no refund will be issued.

If a parcel is returned to the sender for any reason and you receive free shipping, you will be charged for the associated shipping costs.

We cannot change the delivery address once the order is dispatched and are not responsible for any delays, loss of package, or any associated fees.


Free UK Shipping is classified as a promotion. Therefore, if you return an item and it falls below the shipping fee stipulated at the time of the order. i.e. if your order costs £65 and you return an item that costs £10 then your total order value would.


Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

  1. to maintain any comments in confidence
  2. to pay compensation for any comments
  3. to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.


Your submission of personal information through the store is governed by our Privacy Policy.


In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content:

  • for any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • to submit false or misleading information;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, pretext, spider, crawl, or scrape;

 We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CurlHub, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless CurlHub and the following: subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.


If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or concerning The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of the United Kingdom.